FAQ – SAME DAY DELIVERY
Q: WHAT ARE THE REQUIREMENTS FOR SAME DAY DELIVERY?
A: Same day delivery is only available for Kuala Lumpur & Petaling Jaya. There is no minimum spend to enjoy this service. We’ll make sure your item/s delivered on the same day if the order is made before 12pm.
Q: WHAT ARE THE CHARGERS FOR SAME DAY DELIVERY?
A: It’s free of charge for order/s above RM200 whereas it’s RM10 for order/s below RM200.
Q: WHAT HAPPENS IF I ORDERED AFTER CUT-OFF TIME(12PM) OR SUNDAY & PUBLIC HOLIDAY?
A: Your order will be delivered on the next working day.
Q: WHEN CAN I EXPECT TO RECEIVE MY ORDER FOR SAME DAY DELIVERY
A: The parcels will be delivered between 1pm-7pm. Rest assured our staff will notify you the delivery details before arrival.
FAQ – NORMAL SHIPPING
Q: WHEN DO WE DELIVER?
A: We will pack and ship our orders from Monday to Friday. You can expect your order to arrive within 7 working days for West Malaysia and within 10 working days for East Malaysia
Q: CAN I TRACK MY ORDER?
A: Most of our orders will be shipped via Citylink or J&T. When we shipped you order, an email with the tracking number will be sent to the email address that was provided at the time of order. For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available). Your can retrieve your order information by logging into your account on the website.
Q: HOW MUCH DOES IT COST?
Good news! It’s free shipping in WEST MALAYSIA. For EAST MALAYSIA, the shipping fees will be calculated per order based on the parcel(s) weight, dimensions and its final destination, the calculated shipping fee will be displayed at your order summary in the check out page.